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1. Establish Compliance | 2. Score the Proposals | 3. Impose Upset Levels | 4. Evaluate the Cost
5. Develop a Short-list | 6. Interview Suppliers | 7. Best and Final Offers | 8. Reference Checking
The Eight Building Blocks of the Evaluation Process

3. Impose Upset Levels

Upset levels are used to eliminate the possibility of a proposal obtaining the most points overall when it has serious deficiencies in one or more categories. It is quite possible that a proposal could receive very high marks in several categories and few in a critical area and still win the competition. An upset level is a minimum score that a proposal must receive, either in total or in a category, to remain in the evaluation.

Suppose that 40 evaluation points are available for the technical response. An upset level of 20 would indicate that regardless of the scores in other categories, no supplier will be accepted with a score of only 20 in this area.

Upset levels ensure that a proposal with an unacceptably low score in one category cannot win the competition. The best practice is to announce in the RFP that "Proposals must obtain 50 out or 75 technical points to be considered technically acceptable. Proposals with fewer points will be eliminated from further consideration."

Care must be taken in setting upset levels. If you assign an upset level to each evaluation criterion or group, review these levels carefully before issuing the RFP. Otherwise, you may find that you have published the upset levels (and therefore cannot change them) and every proposal has failed to meet at least one minimum score

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