| Customer Requirement |
Source of Requirement |
Selling Points |
Proposal Section |
| Contract start up will be accomplished without any disruption of operations and service performance |
Meeting with agency CIO
RFP Section X.XX |
Exclusive agreements with incumbent contractors
- Experienced staff in place and working on Day 1
- Seamless performance
Open key positions and who will fill them
- Proposed staff members
- Commitment to staff availability on Day 1
|
Executive Summary
Technical Approach
Personnel
Corporate Experience (describe successful large scale Infrastructure projects) |
| We will provide the Contract Manager the customer knows, wants and can trust |
Meeting with agency CIO
Meeting with H Maynard
Meeting with N Olson |
J Ellison, our Contract Manager has worked at DOA and is know and trusted by agency management
- Describe DOA project experience
- List key performance results while at DOA
|
Executive Summary
Technical Approach
Management approach |
| Help desk response time will be reduced from __ to __ |
Meeting with agency CIO
RFP Section X.XX
Meeting with Help Desk Supervisor |
Knowledgebase will be implemented
- New knowledgebase software
- Conversion form current system
- Improved knowledge quality and accessibility
PMS will use performance statistics from helpdesk software to measure response time
- Describe performance reports
- Frequency and availability to agency management
|
Executive Summary
Technical Approach
Executive Summary
Management Plan |
| Help desk service quality will be improved |
Meeting with agency CIO
Meeting with Help Desk Supervisor |
Quarterly training program will held in Corporate Computer Training Center
- Who will attend
- When will they attend
- Impact on operations
- Curricula and software
- End users will be invited
- Training will be conducted by system developers
|
Executive Summary
Technical Approach |
